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Interpreting and Translation

Information for Patients 

If you have difficulty speaking or understanding English or require sign language interpretation, when you  book an appointment with your Dentist, GP or Optician, let them know.  All healthcare providers in Somerset are able to provide the relevant interpretation services, either face to face with an interpreter or at the end of a telephone.   

Please note that it does take a few days to arrange for a face to face interpreter to be available.

Information for staff - Using Interpreting and Translation Services

Information on NHS services, public health issues and wellbeing advice is now available in multiple languages on NHS Choices.

The new NHS Choices auto-translation service provides the nine million visitors a month with the ability to translate thousands of pages of information on NHS services, over 800 leaflets on conditions and treatments and health and wellbeing advice. 

Please click here to go to the NHS Choices website

Information for Staff

Instant Telephone Interpreting – Quick Start Guide for Staff

This guide will have been sent to you with your Personal Identification Number (PIN). 

 

The Little Orange Book

The ‘Little Orange Bookexplains how to access the translation and interpreting services for NHS Somerset's staff and independent contractors. The book also gives advice on when to use telephone interpreting and when face to face interpreting may be more useful. Hard copies are available on request by contacting the Senior Patient Experience Administrator.

 Further information

If you have any queries about interpretation and translation services or if you want translated posters and additional leaflets to help patients and visitors identify their language to you, then please contact the Senior Patient Experience Administrator on 01935 385020 or email translations@somerset.nhs.uk