If you have any concerns regarding contact you have had with the Trust or any other healthcare services in Somerset
there are three options you can take to raise a formal complaint. You can write to the Chief Executive using the
address below or contact the Complaints and PALS team by telephone or using the forms below. If you decide to
contact the Complaints and PALS team they will help you by talking through your concerns and discussing the options available to you and also giving you information on how NHS Somerset investigates and responds to complaints. Click here for the Complaints Policy.
If you specifically want to contact the PALS team please click here ‘Patient Advice and Liaison Service’.
To write to the Chief Executive:
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Please include your full name, address and daytime telephone number
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Please print and complete the consent form and send to us with your letter (Why do we need consent? See
below)
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Please send all the information to:
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Chief Executive NHS Somerset, Wynford House
Yeovil
Somerset
BA22 8HR
To email/write to the Complaints and PALS team:
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Please complete the complaints formand attach to your email
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Please print and complete the consent formand attach to your email (as we need signature/s)
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Please save the forms to your computer when you download them
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Finally, email the completed forms to complaints@somerset.nhs.uk
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Alternatively, you can post the completed forms to:
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FREEPOST RRKL-XKSC-ACSG Complaints NHS Somerset Yeovil BA22 8HR
To discuss your complaint by telephone:
Please call NHS Somerset headquarters on 01935 384000 and ask to be put through to the Complaints and PALS
Team . Alternatively, you can contact the Team directly on 0800 0851 067. A member of the Complaints and PALS
Team will be able to offer advice and support. You will be able to tell us if you would prefer a written response,
either by letter or email, or if you would prefer a response by telephone.
Why do we need written consent to deal with your issue?
In order for a patient’s concerns to be investigated NHS Somerset requires written consent from the patient. The
reason for this request is to comply with the Data Protection Act 1998 and patient confidentiality guidelines. The
main purpose of the Act is to respect and protect the individual’s rights, ensuring that any information about the
person concerned is not disclosed without their written consent.
More information about making a complaint
Please click on the links below for information about the time scales involved in making a request, what you can
expect from our Complaints Team as well as information regarding requesting an independent review if you feel
your complaint has not been satisfactorily resolved and information about the new complaints procedure:
