Independent advice and support
If you would like further advice or support in making a complaint against any NHS organisation, the Independent Complaints Advocacy Service (ICAS) acts independently of the NHS and will be able to help you. ICAS has a number of advocates that can help you by providing a free, independent and confidential service if you need help when making a formal complaint against the NHS. You can contact the Somerset and Dorset ICAS using the details below:
Telephone: 01823 275037
Website: www.seap.org.uk/icas.
Parliamentary and Health Service Ombudsman
If we are unable to come to a satisfactory conclusion to your complaint, you have the option of contacting the Parliamentary and Health Service Ombudsman who will investigate your complaint further. For further details please contact the Parliamentary and Health Service Ombudsman using the details below:
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk
Please note that the Parliamentary and Health Service Ombudsman will only agree to review a complaint if you have already asked the NHS Somerset to resolve the problem for you and this has not been possible.
