The Patient Advice and Liaison Service (PALS) is here to help when you need advice, have concerns or don't know where to turn. As a patient, relative or carer, sometimes you may need to turn to someone for help, advice and support. This is where the Patient Advice and Liaison Service can help. This service is free and confidential. Our aim is to help sort out any problems or concerns you may have when using health services, agree the best way forward to deal with a problem and get it resolved as quickly as possible.
We will do this by:
- offering advice and support to patients, their families and carers
- providing information on NHS services
- listening and responding to concerns, suggestions or queries
- talking to staff, management and other organisations on your behalf
- helping sort out problems quickly on your behalf
We will always ask for your permission before personal information is discussed with others. Only in exceptional cases where your safety or that of others must be considered will we have to pass on information. We will always tell you if we have to do this.
Write to us: NHS Somerset
If you feel that the Patient Advice and Liaison Service (PALS) has not been able to satisfactorily resolve your concerns, they can also give you further details about how to make a formal complaint. Alternatively, further information about how to make a complaint can be obtained from the 'Complaints Service' section of this website.
Other healthcare providers
If your concerns or queries about services provided by other local health trusts please click the links below for their PALS information and contact them directly: